You might work with a computer company which gives support to users of the company’s own hardware or software. There are also in-house support jobs with banks, retail companies, educational institutions and central and local government. Provide excellent customer service when monitoring, diagnosing, and resolving technical issues for clients.
Intelligent Resource is committed to barrier-free and inclusive recruitment. IT helpdesk analysts give advice via telephone, website or email to computer users who need help solving their technical problems. They can also be called helpdesk support technicians or service desk analysts. A service desk analyst liaises between customers or staff and technical support services.
Helpdesk Technician jobs
The attached picture refers to a small part of the Project meetings , external network build internal office build and the completed project . As an IT technical support officer, you’ll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.
Would working as a service desk analyst suit your technical skills and problem-solving aptitude? Then read on to find out what competencies and qualifications you need to thrive in a service desk analyst role. Most service desk analyst roles are grouped into different processes.
Helpdesk Support Engineer
This position will focus on the support of their Cash-Handling products. You’ll work closely with the Technical Support Team and if it’s not fixable remotely, you’ll schedule a mobile Engineer to visit the site within 48 hours. The location for this role is flexible and whilst some travel may be required to customer sites and to our main office in Richmond, remote working is also possible. UnspecifiedAn exciting opportunity has arisen for a 2nd Line Analyst within Airbus Cyber Security in Newport. Overview – The role of the 2nd Line Analyst is to be an escalation point for all SOC operational activity. The successful candidate will be responsible for the day to day monitoring of multiple security devices, including SIEM, IDS/IPS, ensuring that all customer SLAs are met. Tasks and Accountabilities – You will be required to work as part of the SOC team ensuring all SOC operational tasks are completed on time and work tickets updated/closed with satisfactory technical details included.
What is help desk Engineer?
Help desk engineers provide technical support and assistance to customers experiencing a wide range of computer problems. Many companies, especially larger ones, have help desk engineers on staff to troubleshoot technical issues and help employees and customers resolve them.
/ Analyst with experience of supporting Windows Server, Office365, Exchange Server, and AD . Assist users with account creation, accessing and using IT systems. Provide appropriate documentation on services provided and status updates as needed. Maintain accurate inventory for all IT hardware and software.
Customer Helpdesk Advisor
Travel within a working day is sometimes needed and may be required at short notice, with possible occasional overnight absence from home. Career breaks are rare because of the need to keep up to date with ever-changing software and operating systems. Analyst required for a growing company involved with Quantum Computing and specifically next generation security and encryption, because of this, candidates who have, either current or expired, security clearance are preferred… Get Job Alerts Get new jobs matching this search straight to your inbox.
Embrace knowledge sharing through lunch-and-learns, demos, and technical forums. Offer education help desk engineer reimbursements and ongoing training in technology, communication, and diversity & inclusion.